Terms of Service

Subscription purchases

You agree to provide us with current, complete, and accurate information for your billing account and will promptly notify us if there is any change in your billing address and, where you have paid by credit card, will promptly notify us if there is any change to your credit card number, or credit card expiration date, or if your credit card is cancelled (for example, for loss or theft).

Automatic renewal

Some subscription plans renew automatically. Where a plan is offered on an auto-renewing basis, this will be made clear to you at the time of purchase, and the following applies:

• Without any further action by you, we will automatically charge your nominated credit/debit card the then-current renewal price (plus applicable taxes) on your renewal date (the anniversary of the date you joined).
• You can cancel automatic renewal at any time before your renewal date by logging into your account dashboard, or by contacting us at support@subjectcoach.com.
• You need to give at least 14 days’ notice before your renewal date to cancel the automatic renewal for that term.

Student seats

Some plans include a number of student seats — individual places that you assign to the students you add to your account. How a seat may be used depends on your account type:

• Parent and Tutor accounts: each student seat is non-transferable. Once you have assigned a seat to a student, it stays with that student for the remainder of the term and cannot be reassigned or transferred to a different student.
• School accounts: student seats are transferable. A school may reassign a seat from one student to another (for example, when a student leaves and another enrols) at any time during the term, provided the total number of students does not exceed the number of seats in your plan.

Additional terms on the Site

In addition to these Terms, important notices have been posted on the Site. Your use of the Site means that you also accept the terms, conditions, notices, disclaimers and policies posted on the Site, or in documents posted on the Site, and that such documents are included in the definition of Terms, and form part of the Terms. SubjectCoach reserves the right to modify these notices at any time.

Information for personal use only

You agree that information contained on this Site is for personal use only and may not be sold, redistributed or used for any commercial purpose, without SubjectCoach’s express permission. You may download material from this Site for your personal, non-commercial use only; however, all of SubjectCoach’s intellectual property rights must be maintained.

You must not use this Site for any purpose that is unlawful or prohibited by these Terms. You may not use data mining, robots, spiders, crawlers, scrapers, or similar data gathering and extraction tools on this Site for establishing, maintaining, advancing or reproducing information contained on our Site on your own website or in any other publication.

Cancellations and refunds

For all refunds, a credit card processing fee of 1.75% is charged. We do not offer partial refunds.

Parent / Tutor account refunds

You are eligible for a full refund within the guarantee period, after which you can cancel your account anytime and use it for the remainder of the term (usually 1 year from the payment date); however, the refund request will be rejected.

School account refunds

You are eligible for a full refund within the guarantee period, after which you can cancel your account anytime and use it for the remainder of the term (usually 1 year from the payment date); however, the refund request will be rejected.

AI Credits

AI Credits are non-refundable once they have been used. Where AI Credits are purchased by a new account, any unused AI Credits may be refunded within the applicable money-back guarantee period above; after that period, AI Credit purchases are final. See the “AI credits” section above for more detail.

Provision of services

SubjectCoach is constantly innovating its Site and its services in order to provide the best possible service for its users. You acknowledge and agree that the form and nature of the services which SubjectCoach provides may change from time to time without prior notice to you. You also acknowledge and agree that SubjectCoach, in its sole discretion, may stop providing all or part of the services to you or to users generally, without prior notice to you.

You may stop using the services at any time.

You acknowledge and agree that while SubjectCoach may not currently have set a fixed upper limit on the total data that can be uploaded by users or on the amount of storage space used for the provision of any service, SubjectCoach reserves the right to set such fixed upper limits at any time for each user (collectively or individually), at SubjectCoach’s discretion.

Intellectual property

Ownership

All intellectual property contained on the Site and in the services provided by SubjectCoach is owned or licensed by SubjectCoach (unless otherwise acknowledged on the Site) and protected by intellectual property laws of Australia and other countries. SubjectCoach owns or has been licensed:

• all underlying source code and software comprised in the Site;
• all material on the Site (including but not limited to photos, graphics, text, visual and audiovisual works); and
• the design, layout, look and appearance of the Site.

Use and adaptation

SubjectCoach grants you a personal, non-exclusive, revocable, non-transferable licence to use its software on a server controlled by SubjectCoach, for the sole purpose of using SubjectCoach’s services and accessing and obtaining information from the Site, in a manner pursuant to the Terms.

Nothing in the Terms gives you a right to use any of SubjectCoach’s trade names, trade marks, service marks, logos, domain names, or other distinctive brand features.

Except as necessary for the use of the Site on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws, you may not (directly or indirectly) in any way distribute, sub-licence, modify, translate, publish, rebroadcast, transmit, communicate, reverse engineer, attempt to discover source code, decrypt, or de-compile in any way any, or create derivative works from any, Site Components without the prior written consent of SubjectCoach. You are not licensed to use or install the source code or software, other than as specifically authorised by SubjectCoach. SubjectCoach reserves the right to add, remove or vary any source code or software.

You further agree not to use any Site Component obtained through the Site in a manner that is competitive with the Site or SubjectCoach’s business. All of SubjectCoach’s rights in this regard are reserved.

Licence to SubjectCoach

At the time of submitting and/or uploading any content and other information to the Site (including on any blog or forum), you grant SubjectCoach a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, sub-licensable licence to use, reproduce, modify, adapt, translate, publish, create derivative works from, distribute, communicate to the public, perform, display and otherwise deal with that content and information by any means whatsoever (including, without limitation, in print and electronic form). You warrant that you have the right to grant SubjectCoach such a licence. For the avoidance of doubt, this licence survives any termination of your account or you ceasing use of our services. This licence applies to content you upload and does not affect how we handle your personal information, which is governed by our Privacy Policy.

Moral rights

If you are the holder of any “Moral Rights” (being rights of integrity, rights of attribution and other rights of an analogous nature which now exist or which may exist in the future, including, without limitation, moral rights under the Copyright Act 1968 (Cth) or any comparable law of any other jurisdiction) in any content or other information that you submit and/or upload to the Site (“Works”), you consent in favour of SubjectCoach, its employees, agents, officers, contractors, licensees, assignees and successors in title and any person authorised by SubjectCoach (“SubjectCoach Parties”), to any activity the performance of which would otherwise infringe your Moral Rights in the Works. If you are not the holder of the Moral Rights in the Works, you warrant that the holder of the Moral Rights in the Works has consented in writing in favour of the SubjectCoach Parties to any activity the performance of which would otherwise infringe that person’s Moral Rights in the Works.

Multimedia works

The Site may contain multimedia works (such as videos or still images) licensed to SubjectCoach from third party providers. These works are provided to you by SubjectCoach purely for the effective operation of the Site. You may not (directly or indirectly) distribute, modify, translate, publish, rebroadcast, transmit or communicate any works or create derivative works from any image or other multimedia work contained on the Site.

Accuracy of information on the Site

We make every effort to ensure that all information displayed on the Site is accurate and we will correct any errors or omissions as soon as practicable after being notified of them. We do not guarantee that the Site will be fault-free or that all of the information displayed will be completely accurate and we accept no liability whatsoever for any errors or omissions.

To the extent permitted by applicable law, SubjectCoach disclaims all warranties, representations (whether express or implied) and responsibilities about the reliability, accuracy or completeness of any information contained on the Site. Your use of the Site is at your own risk.

Third party sites and advertising

The Site contains links to other websites which are not maintained or controlled by SubjectCoach or its related companies (“third party site”). Third party sites are not part of the Site and the links are provided by SubjectCoach solely for your convenience. SubjectCoach has not reviewed any third party site and makes no representations or warranties whatsoever about any third party site. SubjectCoach does not endorse, nor does it accept any responsibility for, the content or use of any third party site.

The Site may contain advertisements which are not maintained or controlled by SubjectCoach or its related companies (“third party ads”). Any responsibility for the content of any third party ads, and any representations or warranties made in any third party ads, rests solely with the advertiser. The placement of such third party ads on the Site does not constitute SubjectCoach’s recommendation or endorsement of any advertised product or service. You should seek to obtain all accurate and up-to-date information directly from the third party before making a decision to apply for or acquire the product or services.

SubjectCoach is not responsible for the copyright compliance of any third party site. We will not accept any liability for any damages or loss arising in any way out of or in connection with your access, use or reliance on those websites.

Your use of any third party site linked through the Site is at your own discretion and risk. You acknowledge and agree that SubjectCoach is not liable for any loss or damage which may be incurred by you as a result of the content on, or availability of, those third party sites, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such third party sites.

Use of the Site

Illegal activities

You must not use the Site to facilitate or participate in any illegal activity or engage in any activity which SubjectCoach, in its absolute discretion, considers inappropriate. SubjectCoach reserves the right to terminate or restrict your access to the Site immediately and indefinitely if it suspects that you are engaging in any such behaviour or are in breach of any of the Terms.

Restrictions

When using the Site, you agree not to:

• attempt to obtain unauthorised access to the Site or portions of the Site that are restricted from general access or which you do not have access to;
• disrupt or interfere with the security of the Site, or any services, system resources, accounts, servers or networks connected to or accessible through the Site;
• post, publish, distribute or disseminate any infringing, obscene, defamatory, unlawful or indecent information or material;
• upload, post or otherwise transmit through or on this Site any viruses or other harmful, disruptive, malicious or destructive files;
• upload or otherwise transmit through or on this Site files that contain software or other material protected by intellectual property laws (or by rights of privacy or confidentiality) unless you own or control the rights thereto or have received all necessary consents;
• disrupt or interfere with any other user’s use or enjoyment of the Site or affiliated or linked sites, including doing anything which may be reasonably considered to offend another user of the Site;
• harass, threaten, defame, stalk, abuse or otherwise violate the legal rights (such as rights of privacy) of others;
• download or use any material posted by another user of the Site that you know, or ought reasonably to know, cannot be legally used in such a manner;
• use or attempt to use another user of the Site’s account, service or system without authorisation from that user or SubjectCoach;
• create or use a false identity on the Site;
• transmit through or on the Site spam, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings;
• remove or delete any legal or proprietary notices or author attributions contained on the Site;
• use this Site for any purpose that is otherwise unlawful or prohibited by these Terms; or
• facilitate or encourage any violation of these Terms.

Warranties

You warrant to SubjectCoach that, when accessing the Site, using our services or providing any information or content to the Site, you have full legal capacity to agree to these Terms and you agree to act in good faith and in accordance with these Terms.

You also warrant to SubjectCoach that, where you have registered with SubjectCoach, you have the right to provide all information and content you provide on the Site, including your registration information, and that the information and content provided by you:

• is true, current and correct;
• does not infringe any patent, trade mark, trade secret, copyright or other intellectual or proprietary right of any party;
• is not misleading or deceptive, unlawful, libellous, defamatory, obscene, indecent, lewd, harassing, threatening, abusive, inflammatory or otherwise objectionable;
• does not contain any viruses, time bombs, cancelbots, Trojan horses, worms or other computer programming routines or engines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information;
• was not obtained by way of an invasion of privacy or publicity rights; and
• can be lawfully published by SubjectCoach.

Limitation of liability

No warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL SITE COMPONENTS ARE PROVIDED BY SubjectCoach “AS IS” AND “AS AVAILABLE” WITHOUT REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND BY SubjectCoach, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. SubjectCoach DOES NOT REPRESENT OR WARRANT THAT THE SITE OR ANY SITE COMPONENT WILL MEET YOUR REQUIREMENTS OR THAT ITS USE WILL BE UNINTERRUPTED OR ERROR-FREE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SITE AND ALL SITE COMPONENTS IS WITH YOU.

Without limiting the above, you expressly acknowledge and agree that:

• because user authentication on the Internet is difficult, SubjectCoach cannot and does not warrant or confirm that each user of the Site is who they claim to be;
• SubjectCoach does not represent or warrant that your use of the Site will meet your requirements;
• SubjectCoach accepts information and content uploaded from users of the Site in good faith and on the basis of warranties provided by those users, and it is your responsibility at all times to investigate and become satisfied as to the accuracy of the information and content provided by any other party on the Site, and SubjectCoach at no time makes any representations or warranties as to the accuracy of any information or content provided on the Site; and
• the operation of the Site may be affected by numerous factors outside SubjectCoach’s control (such as malfunctioning equipment or software, Internet access difficulties, or delay or failures of transmission) and SubjectCoach does not warrant that the Site or any Site Component will be error-free, free from viruses or other harmful content or components, or that access to the Site will be secure, uninterrupted, provided without delay or in a timely fashion.

Exclusion of liability

• To the fullest extent permitted by law, SubjectCoach’s liability and responsibility to you under or incidental to these Terms is excluded in respect of any and all loss or damage, whether direct or indirect, including, without limitation, loss of profits, loss of data, loss of business or anticipated savings, general and special damages, and consequential and incidental loss.
• If, notwithstanding the provisions of this clause, a court of competent jurisdiction holds SubjectCoach liable in respect of any matters arising under or incidental to these Terms, to the fullest extent permitted by law, such liability will be limited to AUD$10.

Access to the Site outside Australia

SubjectCoach does not represent or warrant that the content on the Site complies with the laws of any country outside of Australia. If you access the Site from outside Australia, you do so at your own risk.

Indemnity

You agree to release, indemnify and hold SubjectCoach, its subsidiaries and affiliates, and their respective directors, officers, agents, sponsors, partners and employees, harmless from any loss, liability, damages, claim, or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Site, information or content submitted or uploaded by you to the Site, and/or arising from a breach by you of these Terms (including any breach of your representations and warranties given by you in these Terms).

Right of removal

SubjectCoach reserves the right to remove, screen, filter or modify any content submitted by you or posted on the Site if SubjectCoach believes, at its discretion, that the information or content provided by you is false or misleading, breaches these Terms, or it otherwise considers it inappropriate. SubjectCoach takes no responsibility and assumes no liability for any content posted by you or any third party. You agree to indemnify SubjectCoach for any loss or damage arising as a result of your breach of these Terms.

SubjectCoach also reserves the right to refuse initial registration, close, terminate or suspend any account established by you with the Site, change your details, or re-issue or re-use your username with another user, at its sole discretion. If we have refused registration or closed, terminated or suspended any account established by you with the Site, you may not open another account with us without our written permission.

You acknowledge and agree that if SubjectCoach disables access to your account, you may be prevented from accessing the services, your account details or any files or other content which is contained in your account. If your account is terminated by SubjectCoach, or if you unsubscribe your registration or close your account, SubjectCoach may keep a back-up copy of any content uploaded by you for a reasonable period of time.

Reliance on service

SubjectCoach provides no guarantee or warranty to you that the services available through its Site will be uninterrupted, error-free, secure, timely, accurate, reliable, or that defects in the service will be corrected. Whilst SubjectCoach will endeavour to maintain ongoing access, access to the Site may be suspended, restricted or terminated at any time. SubjectCoach is not responsible for any problems or technical malfunction with the Internet, with the Site, or a combination thereof.

SubjectCoach will not be liable for any software or hardware issues that may reside at the user’s end that limit or interfere with the services provided by SubjectCoach. These include, but are not limited to, complex networks that do not allow network traffic through to SubjectCoach servers including proxy servers, terminal services or ISP issues, and software conflicts on a user’s machine, not allowing the SubjectCoach code or software to be installed, used or accessed.

Security of information

SubjectCoach stores your personal information on secure servers located in Australia and takes all reasonable steps to protect it, as described in our Privacy Policy. Despite these measures, the possibility exists that information could be unlawfully observed by a third party while in transit over the Internet. SubjectCoach cannot always ensure that its computer systems, network resources, files available for downloading and email communications will be fully or continually protected from unlawful access by others, including the infection of data by viruses, or the alteration, misuse, or stealing of data or other information, or that any of these activities will be detected. To the greatest extent permitted by law, SubjectCoach disclaims liability to you should this occur.

Your responsibility for your login and password

If you elect to register an account with SubjectCoach, you will be issued with a password and a SubjectCoach username which is a URL (username.SubjectCoach.com). You may change your login or password at any time by following the instructions on the Site. You may also unsubscribe your registration at any time.

SubjectCoach does not create or manage accounts for children directly. If you set up a student account for a child, you do so as the responsible adult (parent, guardian, school or tutor): you are responsible for that account, for obtaining any consent required for the child to use the platform, and for the information entered into it. We ask only for the minimum information needed to set up a student account. Please see our Privacy Policy for more detail on how student information is collected and handled.

While registering you will need to supply us with accurate, complete and up-to-date personal information so as to be supplied with the services offered to registered users. When selecting the username during registration, you will not deliberately:

• try to impersonate another person; or
• infringe the rights of any person or business.

SubjectCoach will not be responsible if you do not receive important notifications due to inaccurate personal information or your failure to notify us of changes to your personal details. Correspondence from SubjectCoach will be sent to you via the contact email address that you provide us. SubjectCoach waives any responsibility for correspondence not being received at this address.

You must not transfer your account to any other person without SubjectCoach’s written permission. You agree to immediately notify SubjectCoach of any unauthorised use of your login name or any other breach of security known to you. It is your responsibility to immediately advise us of any change to your contact email address or other personal information.

SubjectCoach cannot and does not know or control whether you have given access to your login and password to other people and recommends that you keep your login and password details confidential. You are entirely responsible if you do not maintain the confidentiality of your login and password, and the actions of the people (if any) you allow to access your login and password details. You are entirely responsible for any and all activities that occur under your login name.

Access to the Site via mobile applications

The Site may include versions designed for mobile content that may be viewed on mobile devices (the “Mobile Sites” and “Mobile App”). In order to use the Mobile Sites or the SubjectCoach App, you must have a wireless mobile device and wireless service through a mobile service provider.

You agree that you are solely responsible for all message & data charges that you incur from your mobile service provider for your use of the Site or Mobile Sites. All charges are billed by and payable to your mobile service provider. Please contact your mobile service provider for pricing plans and details.

SubjectCoach is not responsible for any fees in accessing the Site or Mobile Sites from your mobile device. These Terms apply in respect of access to and use of the Site or any Mobile Site.

General terms

Notice

You agree to promptly inform SubjectCoach of any breach by you of these Terms and of any conduct of any other person which you think may be a breach of these Terms, whether the conduct has ceased, is continuing, or may occur in the future.

Modification

SubjectCoach reserves the right to modify these Terms in whole or in part from time to time without providing you notice. Any amendments made to the Terms will be effective immediately upon their posting to the Site. Your continued use of the Site, or continued use of any information obtained through the Site or from our services, will represent your agreement to be bound by the amended Terms. SubjectCoach will make a new copy of the Terms available at the Site at https://www.subjectcoach.com/terms.

Dispute resolution

Where there is a dispute between you and SubjectCoach, you agree to resolve any dispute promptly and in good faith. If you and SubjectCoach are unable to resolve a dispute, then either party may submit the dispute for non-binding impartial mediation before a mediator located in Melbourne, Australia. If the dispute is not resolved by mediation, either may pursue any remedy available to it under the laws of Victoria, Australia.

Assignment

You may not assign, transfer or otherwise deal with these Terms or any right or obligation under these Terms without the prior written consent of SubjectCoach. SubjectCoach may assign, transfer or otherwise deal with these Terms or any right or obligation under these Terms without your consent.

Entire agreement

These Terms constitute the entire agreement between you and SubjectCoach with respect to the subject matter of these Terms and supersede and replace all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Any waiver of any provision of the Terms will be effective only if in writing and signed by SubjectCoach or confirmed in an email from SubjectCoach to you.

Severability

If for any reason a court of competent jurisdiction finds any provision or portion of the Terms to be unenforceable, that provision or portion will be severed from the Terms and the remainder of the Terms will continue in full force and effect.

Notices

All notices, requests, demands, consents, approvals, offers, agreements or other communications given by you to SubjectCoach must be emailed to SubjectCoach at support@subjectcoach.com.

Governing law

These Terms are governed by and will be construed in accordance with the laws of Victoria, Australia, without giving effect to its conflict of laws provisions or your actual state or country of residence.

Music used

Please note that some music clips such as “What Is Love”, “Danger Storm”, “Carefree” and “Ambier” are by Kevin MacLeod (incompetech.com) and are licensed under Creative Commons: By Attribution 3.0 License (creativecommons.org/licenses/by/3.0). Some other music used in videos and games is from purple-planet.com / freesound.org and is used under Creative Commons Attribution License 3.0.